Browsing by Author Molina, Arturo
Showing results 1 to 1 of 1
| Issue Date | Title | Author(s) |
|---|---|---|
| 2017 | The effects of perceived satisfaction with service recovery efforts: a study in a hotel setting | Díaz, Estrella; Gómez, Mar; Martín-Consuegra, David; Molina, Arturo |