Title: The usefulness of social media for travel agencies in the Czech Republic
Authors: Prantl, David
Citation: PRANTL, D. The usefulness of social media for travel agencies in the Czech Republic. In: Proceedings of the International Scientific Conference of Business Economics, Management and Marketing 2018. Brno: Masaryk University, 2018. s. 196-201. ISBN 978-80-210-9164-1.
Issue Date: 2018
Publisher: Masaryk University
Document type: konferenční příspěvek
URI: http://hdl.handle.net/11025/33955
ISBN: 978-80-210-9164-1
Keywords in different language: social media, travel agencies, revenue, ROA, performance
Abstract in different language: There is a number of local travel agencies on the Czech market offering relatively similar product. For that reason, it is very important to offer top customer services. This can be achieved, for example, by social media. The aim of this study is to evaluate the usefulness of social media for the companies operating in the field of tourism. Our sample cover the best travel agencies in the Czech market. Our study shows that ROA or revenues are not suitable for evaluating the usefulness of social media for travel agencies. On the other hand, we discover strong positive relationship between travel agencies assets or turnover and the use of social media. Base on our research, we can recommend travel agencies to use social media particularly for empower branding and maintain a long-term relationship with customers.
Rights: Plný text není přístupný.
© Masaryk university
Appears in Collections:Konferenční příspěvky / Conference papers (KMO)

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