Title:	Management změny v transformujících se zařízeních sociálních služeb
Other Titles:	Change management in the transformation process of social services institutions
Authors:	Kostečka, Jan Furmaníková, Lada Štyvarová, Dita
Citation:	E+M. Ekonomie a Management = Economics and Management. 2010, č. 3, s. 45-61.
Issue Date:	2010
Publisher:	Technická univerzita v Liberci
Document type:	článek article
URI:	http://www.ekonomie-management.cz/download/1331826747_418d/05_kostecka.pdf http://hdl.handle.net/11025/17354
ISSN:	1212-3609 (Print) 2336-5604 (Online)
Keywords:	sociální služby;řízení změn;řízení lidských zdrojů
Keywords in different language:	social services;change management;human resources management
Abstract in different language:	The text is devoted to the topic of the change management in the process of transformation of residential social services in the Czech Republic. The basic context of these changes is given by the Act No. 108/2006 Coll. on social services and its implementing regulations. These standards define not only the fundamental form of the system of social services but also the context of trans- formation activities. Large residential social care services, which often have been working with only minor changes for many decades and in which social services are still provided mainly collectively, often by the personnel without adequate training, skills and background, must be transformed into a form, which will be able to respond to the specific needs of the people with disabilities or seni- ors. This implies that the institutions will cease to provide the service to all clients in the same way and instead they should create a number of differentiated social services that can respond to the individual needs of people. This transition process is complicated by the fact that several different actors enter there and their cooperation is not systematically addressed. The transformation of a large institution into a provider of differentiated social services is a com- plex change in the organizational, procedural and personnel sphere, and therefore there is a need to manage it. In social services, the changes in the personnel area are particularly important be- cause the quality of services depends primarily on the human factor. The selected personnel stra- tegy should result in maximizing the potential of the employees and the teams, but it should also take into account the "human" aspect of the change, then the attitudes of the workers, their perso- nal settings and the concerns and expectations of the potential changes. They may result from the changes in roles, changes in requirements, changes in the organizational structure or the allocati- on of resources but also from the changes in philosophy, values and principles of the organization. Theoretical knowledge is supplemented by the selected findings of the indicative qualitative research survey conducted in the six selected social service facilities which have implemented or are currently implementing some transformation steps. The work includes an outline of the reco- mmendations for the staff working in the organizations that will only make transformation steps. These are proposals for the work with the personnel working in order to involve employees into the process of change and to reduce the tension and uncertainty of the ongoing changes.
Rights:	© Technická univerzita v Liberci CC BY-NC 4.0
Appears in Collections:	Číslo 3 (2010) Číslo 3 (2010)

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